Frequently Asked Questions

REPAIRS & MAINTENANCE

Where can I find authorized Pride Mobility repair services near Lake Worth?
We are an authorized repair center for Pride Mobility and other major brands, offering comprehensive service and warranty repairs.
Do you provide home service calls for wheelchair repairs?
Yes, we offer on-site equipment repair service calls starting at $95 (plus parts/labor) for immediate needs.
Will you repair a scooter that was bought from a different retail company?
Yes, our certified technicians can repair and service equipment regardless of the original purchase location.
What is the typical turnaround time for a standard scooter or wheelchair repair?
Most common repairs are completed within 3–5 business days, pending the immediate availability of specific replacement parts.
What credentials does an ATP-certified technician hold?
An ATP (Assistive Technology Professional) is a certified specialist qualified to perform clinical evaluations and recommend complex rehabilitation technology (CRT) solutions.

LIFT CHAIRS

How much do lift chairs cost in the Lake Worth, FL area?
Our premium lift chairs start at $995+, including the complimentary White Glove delivery and professional setup service.
Which lift chair style is recommended for comfortable overnight sleeping?
A 3-position or infinite position lift chair, often featuring a full-recline or Trendelenburg option, is best for extended sleeping.
Do you carry bariatric lift chairs for heavy-duty users?
Yes, we stock a selection of heavy-duty and bariatric lift chairs with weight capacities up to 700 lbs.
What is the standard warranty period for Golden Technologies lift chairs?
Golden Technologies typically offers a lifetime warranty on the steel lift frame, with a 1-3 year warranty on the electrical components and motor.

INSURANCE & MEDICARE

Does Medicare Part B cover the purchase of a power wheelchair?
Medicare Part B may cover 80% of the approved cost for a power wheelchair if a physician deems it medically necessary for home use.
Does Medicare cover the rental of a home hospital bed?
Medicare Part B covers the rental of a hospital bed if a doctor certifies it as medically necessary for use within the home setting.
Which major insurance plans are accepted in Palm Beach County?
We accept Medicare, most secondary/supplemental plans, and various private insurance carriers. Please call our office to verify your specific plan.
Can I use secondary insurance to cover the non-Medicare portion of a lift chair?
Yes. While Medicare covers the lift mechanism, secondary or private insurance often covers the remaining cost of the chair components.
Are bathroom safety items like grab bar installations covered by Medicare?
No, Medicare does not typically cover grab bars or permanent home modifications, as they are not classified as Durable Medical Equipment (DME).
Does your service include handling the delivery paperwork for my insurance claim?
Yes, as an accredited provider, we handle all necessary paperwork and billing submissions for insurance and Medicare claims.

HOSPITAL BEDS

How much does a full electric hospital bed cost for home use?
Full electric hospital beds start at $1,395+, and this price includes our professional White Glove delivery and installation.
What is the functional difference between a hi-low and a full electric hospital bed?
A hi-low bed lowers closer to the floor for easier transfers and fall prevention; a full electric bed adjusts only the head, foot, and overall height.
Are specialized mattresses required for home hospital beds?
Hospital beds require a mattress that is 80″ long designed to flex with the bed frame. Specialized pressure-reducing or alternating pressure mattresses are recommended for pressure relief.
What specific steps are included in your professional hospital bed installation service?
Installation includes complete assembly, functionality testing, rail attachment, user instruction on controls, and disposal of all packaging.
Can I purchase a certified pre-owned hospital bed from your store?
We occasionally offer fully serviced, certified pre-owned hospital beds for sale. Contact us for current availability and competitive pricing.
What is the typical weight limit for a standard home hospital bed?
A standard home hospital bed generally has a safe working load capacity between 350 and 450 lbs.
How wide are specialized bariatric hospital beds?
Bariatric hospital beds are available in widths of 42, 48, or 54 inches to safely accommodate patients over 450 lbs.
Can you install a hospital bed in a limited-space bedroom?
Yes, we specialize in home installation and can recommend compact models to ensure proper clearance in smaller living spaces.
How much time is required for a professional hospital bed assembly?
Our trained White Glove technicians typically complete the assembly and functional setup in 30 to 45 minutes.
Are full-length or half-length hospital bed rails generally considered safer?
Half-length rails are generally preferred as they allow for easier patient entry/exit while still providing essential torso fall protection.
What is the primary function of an alternating pressure mattress?
An alternating pressure mattress uses inflating and deflating air chambers to continuously redistribute pressure and prevent pressure sores/ulcers.
What is the approximate weight of a disassembled full electric hospital bed?
The heaviest piece of a disassembled full electric bed is about 65 lbs across its main frame components.

SCOOTERS & WHEELCHAIRS

What is the weight limit for a heavy-duty medical scooter?
Heavy-duty medical scooters typically support users weighing between 350 lbs and 500 lbs.
What is a “White Glove” installation for a mobility scooter?
White Glove installation includes delivery, full assembly, battery charging, on-site safety training, and removal of all packaging materials.
How long does the White Glove delivery and setup process take for a new scooter?
The professional delivery and setup process typically takes 60 to 90 minutes, including complete user instruction.
How often should a mobility scooter battery be replaced?
A mobility scooter battery generally lasts between 1 to 2 years, depending on usage and charging regularity.
Do you sell foldable wheelchairs suitable for air travel?
Yes, we stock a variety of lightweight, foldable wheelchairs and transport chairs designed for easy storage and travel.
What is the average turning radius of a standard power wheelchair?
The average turning radius for a power wheelchair ranges from 20 to 30 inches, enabling smooth indoor maneuvering.
How much does a premium medical scooter cost in Lake Worth, FL?
Premium medical scooters start at $1,195+, with our professional White Glove delivery and setup bundled into the price.
Can I trade in my old mobility scooter for a new model?
Yes, we offer trade-in and consignment options. Contact our Lake Worth store for a professional equipment evaluation.
What features define an optimal outdoor mobility scooter?
Optimal outdoor features include large, pneumatic tires, enhanced suspension, higher ground clearance, and a long-range battery capacity.
What is the battery range of your longest-range mobility scooter?
We stock models with driving ranges that can exceed 16 miles per single charge.
How should I correctly adjust the anti-tip wheels on a transport chair?
Anti-tip wheels must be adjusted so the bottom of the wheel is 1 to 2 inches above the ground when the chair is on a level surface.
Do you provide personalized fittings for custom wheelchairs?
Yes, we have ATP (Assistive Technology Professional)-certified technicians who specialize in complex rehab and custom wheelchair fittings.
What is the functional difference between a rollator and a standard walker?
A rollator has wheels, brakes, and a seat. A 2 wheel walker has no brakes and must be lifted with each step for maximum stability.

INSTALLATION & HOME DELIVERY

Do your technicians install lift chairs in upstairs bedrooms?
Yes, our professional installation service is included and covers assembly and setup on any floor of your home.
Is the initial installation of a lift chair complicated for the user?
No, our White Glove service handles the entire installation process, ensuring the chair is safe, correctly assembled, and ready to use immediately.
What are the most durable and cleanable fabrics for medical lift chairs?
Recommended fabrics include Brisa, Crypton, and vinyl, known for their enhanced durability, easy maintenance, and resistance to fluids.
Do you carry bariatric lift chairs for heavy-duty users?
Yes, we stock a selection of heavy-duty and bariatric lift chairs with weight capacities up to 700 lbs.
What safety mechanism prevents a lift chair from lowering during a power outage?
The primary safety feature is the emergency battery backup, which provides enough power to return the user to a seated position during an outage.
What are the long-term advantages of buying versus renting a lift chair?
Buying offers long-term savings, full choice of customization, and permanent ownership; renting is ideal for short-term recovery needs.

ABOUT OUR STORE

How long has Medical Homecare Supply been operating in Lake Worth?
We have proudly been serving the Palm Beach County area with home medical supplies and equipment since 1993.
What are the business hours for your Lake Worth, FL store location?
We are open Monday–Friday from 9:00 AM – 5:00 PM and Saturday from 9:00 AM – 12:00 PM.
Can I use curbside pickup for medical supplies at your store?
Yes, we offer convenient curbside pickup for medical supplies and small equipment at our Lake Worth location.
How do I get to your Lake Worth, FL location from I-95 North?
Take the 6th Ave exit and go West to Military Tr. Then North on Military to Lake Worth Rd. Then West on Lake Worth Rd. for about 1 block on the right.
Is Medical Homecare Supply a Medicare accredited DME provider?
Yes, Medical Homecare Supply is an officially accredited provider, ensuring adherence to rigorous national quality and safety standards.
What does it mean for a DME provider to be “accredited”?
Accreditation signifies that the provider has met strict national quality and safety standards set by independent organizations like ACHC, CHAP, and Medicare.
Why should I choose an ATP-certified provider over a big box retail store?
ATP-certified providers offer expert clinical assessment, custom fittings, specialized repair services, and superior long-term support not offered by retail stores.
What is the official definition of Durable Medical Equipment (DME)?
DME is any medical equipment designated by a physician for repeated, non-disposable use in the home setting, such as wheelchairs and hospital beds.
Which areas do you serve?
Immediate Service Areas (Near Greenacres): Greenacres — Including neighborhoods like Nautica Isles, River Bridge, Seven Springs, and Olive Tree. Wellington — Serving the Equestrian community and the Mall at Wellington Green area. Lake Worth Beach — From downtown to the Lake Clarke Shores and Palm Springs communities. Boynton Beach — Coverage for Haverhill, Leisureville, and West Boynton. Atlantis — Specialized service for the City of Atlantis medical community. Greater Palm Beach County Coverage: West Palm Beach — Serving El Cid, Flamingo Park, Grandview Heights, and the downtown corridor. Royal Palm Beach & Loxahatchee — Reliable delivery for Western Palm Beach County. Palm Beach Gardens — Professional setup for North County residents. Delray Beach — Sales and rentals for the Village by the Sea. Boca Raton — High-end equipment and respiratory solutions for South County.

FINANCING & DISCOUNTS

Do you offer financing options for high-value equipment purchases?
Yes, we provide flexible financing options, including Care Credit, to make high-value purchases like premium scooters and hospital beds more accessible.
Do you offer military or veteran discounts on medical equipment purchases?
Yes, we proudly offer a discount to all active military personnel and veterans; please inquire with our sales team when purchasing.
What documentation is required for an insurance-funded power wheelchair purchase?
Required documents include a physician’s prescription, detailed documentation of medical necessity, and a summary of a face-to-face examination.
What is the process for submitting a claim to my private insurance carrier?
We simplify the process by handling the claims submission directly, requiring only your current insurance card and necessary physician documentation.

RESPIRATORY

How long do the batteries for a portable oxygen concentrator typically last?
Portable oxygen concentrator battery life ranges from 3 to 10 hours, varying based on the flow setting used.
Do you sell all necessary supplies for CPAP and BiPAP machines?
Yes, we stock a full range of supplies, including replacement masks, tubing, filters, and humidifier water chambers.
Do you offer installation services for bath safety equipment like grab bars?
We sell a wide range of bath safety equipment and can refer you to vetted, local installation professionals for grab bars.
What is the standard weight limit for a bath transfer bench?
Most standard bath transfer benches have a weight capacity between 250 and 300 lbs, with specialty bariatric models available.
How often should the air filters in a CPAP machine be changed?
Disposable CPAP filters should be changed every six months, while foam filters should be washed weekly.
Can I purchase replacement parts for my oxygen machine locally?
Yes, we stock and sell common replacement parts and accessories for oxygen equipment directly at our Lake Worth store.
Do you carry specialized wound care or ostomy supplies in stock?
Yes, we maintain a comprehensive inventory of specialty wound care products and ostomy supplies.

DELIVERY & WHITE GLOVE SETUP

What is a “White Glove” installation for a mobility scooter?
White Glove installation includes delivery, full assembly, battery charging, on-site safety training, and removal of all packaging materials.
How quickly can a lift chair be delivered in the Lake Worth area?
We offer rapid local delivery and setup, often within 1–2 business days for models in stock. Same-day delivery is possible if scheduled early.
Do your technicians install lift chairs in upstairs bedrooms?
Yes, our professional installation service is included and covers assembly and setup on any floor of your home.
Is there an extra charge for removing the packaging from a new hospital bed?
No, there is no extra charge. Our White Glove service includes full removal and disposal of all packaging materials as part of the delivery and setup.

EQUIPMENT RENTALS

Can I rent a mobility scooter for a short-term need in Lake Worth?
Yes, we offer flexible weekly and monthly rentals for mobility scooters, available for local pickup or delivery.
Do you offer hospital bed rentals on a week-to-week basis?
No, we only provide flexible monthly rental periods for hospital beds.
What is the minimum medical equipment rental period offered?
The minimum rental period for most medical equipment is typically one week (7 days).
Is a security deposit always required for medical equipment rentals?
A credit card and ID are often required depending on the value of the equipment being rented.
Can I easily extend my medical equipment rental agreement?
Yes, rental extensions are flexible. Please contact us before your current rental period expires for a seamless extension.
How is rental equipment sanitized and maintained between users?
All rental equipment undergoes a rigorous multi-step professional cleaning, full sanitization, and safety maintenance process before each new rental.

EQUIPMENT COSTS

How much does a premium medical scooter cost in Lake Worth, FL?
Premium medical scooters start at $1,195+, and this includes our professional White Glove delivery and setup bundled into the price.
How much do lift chairs cost in the Lake Worth, FL area?
Our premium lift chairs start at $995+, which includes complimentary White Glove delivery and professional setup service.
How much does a full electric hospital bed cost for home use?
Full electric hospital beds start at $1,395+. This price includes our professional White Glove delivery and installation.
What is the cost for delivery of large medical equipment?
Our delivery cost is $0 for all high-value equipment purchases, as it is bundled with our professional White Glove installation service.
How much is an on-site service call for a mobility equipment repair?
Our on-site service calls start at $95 (plus parts and labor) within the designated Palm Beach County service area.
Do you match the prices of local medical supply stores?
No, we do not match the prices of local medical supply stores.